Frequently asked questions
On this page you will find the most frequently asked questions of our customers.
Are there any booking fees?
No, there's no booking fee. You will pay on board the amount you receive by email once you have reached your destination via cash or credit card.
What types of payments do you accept?
You can pay the transfer service fee that you will receive by email via cash or credit card directly on board once you arrive at your destination.
Do you accept online payments?
No, for security reasons we do not accept online payments. So we will never ask you to provide us with your payment details.
Can I change to my reservation?
Yes, you can change the reservation up to 12 hours before departure. Contact us via email, Whatsapp or by phone with details.
Can I cancel my reservation?
Yes, you can change the reservation without charges up to 12 hours before departure. Contact us via email, Whatsapp or by phone.
Do you offer personalized services?
Yes, we offer a wide range of personalized services for private users and companies. Send us an email with the details. We will send you our best offer.
How are my personal data treated?
The personal data that our customers provide us during the booking of the service (name, email and telephone number) will be used only for the purposes of management of the reservation. The data of our customers will not be transferred to third parties and will be cancelled at the end of the service or if this is cancelled by the customer. We also never ask our customers to provide sensitive data for payment (bank account or credit card). Beware of suspicious or counterfeit emails that bear our logo if you are asked for sensitive payment data.
If you have any other questions that are not on this page please contact us via WhatsApp, phone, SMS, or email. To start the app on your device you can click directly on the icons.
+39-3296954461
+39-3932132666
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